Frequently Asked Questions (FAQ)
General Questions
How can I contact you?
You can reach out to us via email at frostaurahelpline@gmail.com or through our Contact Us page. Our friendly customer support team is here to assist you with any inquiries.
We prefer that you use the Contact Us page, as it directs your message to our managers for refunds, ensuring faster processing compared to email support, which might take longer to initiate refunds.
Where are your products shipped from?
Our products are shipped from carefully selected warehouses across the globe, including locations in the United States, Canada, and Asia. This allows us to offer faster shipping times and ensure product availability.
Orders and Shipping
How long does shipping take?
Shipping times vary depending on your location:
- Canada/USA: 7-14 business days
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International: 10-20 business days
You’ll receive a tracking number as soon as your order is shipped.
How much is shipping?
We offer free standard shipping on all orders. Insured shipping options are available at checkout for an additional fee.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us within 24 hours of placing your order. Once the order is processed, changes or cancellations may not be possible.
Refunds and Returns
Can I get a refund on my product?
Absolutely! We offer a 30-day refund policy. If you’re not satisfied with your purchase, contact us within 30 days of receiving your product to initiate a return. Products must be in their original condition and packaging. For more details, visit our Refund Policy page.
How do I return a product?
To start the return process, contact us from our Contact Us page or email us at frostaurahelpline@gmail.com with your order details. We’ll provide instructions on how to return your item.
Are there any items that are non-refundable?
Gift cards purchased during clearance sales are non-refundable unless defective.
Products and Usage
How do I set up my smartwatch?
Your smartwatch comes with a user-friendly manual and quick-start guide. You can also contact us through our Contact Us page if you feel the manual does not provide sufficient instructions to assist you further.
Are FrostAura smartwatches waterproof?
Yes! Our smartwatches are designed to be water-resistant, making them perfect for workouts and outdoor activities. Please check the product specifications for specific water resistance ratings.
Can I connect my smartwatch to my phone?
Absolutely! FrostAura smartwatches are compatible with both iOS and Android devices. Download the FitPro app to unlock all features.
Payments and Discounts
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options listed at checkout.
Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions! Subscribe to our newsletter and follow us on social media to stay updated on our latest deals.
Other Questions
Can I gift a FrostAura product to someone?
Yes, our products make excellent gifts! You can select the gift wrap option at checkout and even include a personalized message.
What is the difference between VitalEdge and FitLink Pro?
VitalEdge is our older model, while Fitlink Pro uses the latest technology comparatively to provide a better user experience. We do recommend choosing Fitlink Pro over VitalEdge as the difference in performance is quite noticeable
Do you have a loyalty program?
We’re currently working on launching a loyalty program. Stay tuned for updates and rewards for our valued customers!
If you have any additional questions, feel free to reach out to us—we’re always happy to help!